Frequently Asked Questions
For online orders, a confirmation email indicating the order identification number will be sent to subscribers.
For phone orders, the customer service team will provide subscribers with their customer number and order number as confirmation at the time of the call. On request, such information can also be sent to the customer’s email or fax number.
For mailed insert cards, we recommend that subscribers contact customer service 2 to 3 weeks after the card was sent to make sure it has been received. Customers can also opt to wait for either their first issue or the bill, whichever comes first.
Through the Auto Renewal feature you to continue to receive your magazine subscriptions. This means we automatically renew your subscription right before it expires. Before each renewal, you will receive an email 10 days prior to the expiry of the subscription stating the renewal rate/term then in effect.
Before each renewal, you will receive an email 10 days prior to the expiry of the subscription stating the renewal rate/term then in effect. We will charge your provided credit card or payment method on file for the amount mentioned in the renewal notice.
If you do not wish to renew or want to cancel your subscription at any time, send us an email at email@example.com and we will gladly refund the amount for all unfulfilled issues. You can also cancel auto renewal at anytime by visiting the ‘My Account’ section on our website.