Frequently Asked Questions

COINage is published monthly bi-monthly: December/January, February/March, April/May, June/July, August/September, October/November.

Issues are shipped via USPS First Class and usually take around 5 to 10 business days from the ship date to be received. However, there are instances, especially when subscribers live outside of the U.S., where it may take a month for the magazine to arrive.

Inactive subscriptions do not receive magazine issues. To check on your subscription status, please call 844-330-6373 or email us at customerservice@egmediamags.com.

Yes, you can cancel your subscription. However, for paid subscriptions, only the remaining liability is refunded.

Renewal notices are sent to subscribers a few months before their subscription expires. The expiration date of the subscription is also indicated on the mailing label. It is recommended that subscribers renew their subscription three months before the expiration to receive uninterrupted service.

You cannot convert an existing print subscription to a digital subscription. You need to purchase a separate subscription for digital issues. Or, if you are interested in both, you may purchase a combination print + digital subscription package.

Refund checks are normally received by subscribers 30 to 60 days from the date the check was processed through our accounting department.

To change your address or contact details, please call customer service @ 844-330-6373 or email us at customerservice@egmediamags.com

Customers can call us @ 844-330-6373 or email us at customerservice@egmediamags.com.

Yes, indeed you can. However, international rates will apply exclusive of shipping fees. Appropriate postage fees per title will be applied on top of the subscription rate.

Yes, as long as the amount is equivalent to that of the U.S. currency price.

For online orders, a confirmation email indicating the order identification number will be sent to subscribers.

For phone orders, the customer service team will provide subscribers with their customer number and order number as confirmation at the time of the call. On request, such information can also be sent to the customer’s email or fax number.

For mailed insert cards, we recommend that subscribers contact customer service 2 to 3 weeks after the card was sent to make sure it has been received. Customers can also opt to wait for either their first issue or the bill, whichever comes first.

Through the Auto Renewal feature you to continue to receive your magazine subscriptions. This means we automatically renew your subscription right before it expires. Before each renewal, you will receive an email 10 days prior to the expiry of the subscription stating the renewal rate/term then in effect.

You can cancel auto renewal at anytime by visiting the ‘My Account’ section on our website or sending an email at customerservice@egmediamags.com . The auto renewal and cancellation of the same is available only for annual magazine subscriptions and not on single issues or old issues.

Before each renewal, you will receive an email 10 days prior to the expiry of the subscription stating the renewal rate/term then in effect. We will charge your provided credit card or payment method on file for the amount mentioned in the renewal notice.

If you do not wish to renew or want to cancel your subscription at any time, send us an email at customerservice@egmediamags.com and we will gladly refund the amount for all unfulfilled issues. You can also cancel auto renewal at anytime by visiting the ‘My Account’ section on our website.